Amazon and eBay top the list of companies that people have experienced problems with when shopping online.
Asda Plastic Kettle is recalled over safety risks - customers advised to return product to store for refund. Find out what to do if you have a recalled product
Action is being taken to tackle copycat websites after new Which? research highlighted how consumers have been left out of pocket.
Which? Elderly Care website launches to offer support to relatives making care arrangements
Which? reveals the most satisfying ways of complaining with expert tips on how to get a complaint resolved and how social media is shaking up customer service.
Gift not arrived in time? Restaurant cancelled your booking? Our vital tips on how to navigate Valentine’s Day fiascos
The true scale of complaints against energy firms is revealed by Which?. Sign up to our new campaign Fix the Big Six to sort out the broken energy market.
New figures published in a report from the Ombudsman Services have revealed that millions of consumers are failing to complain when things go wrong.
The Environment Agency has been ordered to axe its premium rate flooding helpline as soon as possible.
CPP miselling victims now due compensation under FCA scheme