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Consumer Rights

Refund rights to be improved for consumers

Government publishes the Consumer Rights Bill

Gym memberships in poor health

Which? research finds some gyms flexing their muscle with their memberships contracts. One in four who tried to cancel had a notice period of more than a month.

Which? calls on banks to simplify overdraft charges

Which? is calling on the government to force banks to make it easier to compare the cost of running a current account

Two million nuisance calls and texts made daily

A Parliamentary debate on nuisance calls will take place today following government figures showing that Britons receive two million nuisance calls and texts daily.

FOS ramps up response to financial complaints

The Financial Ombudsman Service has published their plan and budget for 2014/15 today, showing plans to answer more financial queries than ever before.

Cash4phones files for insolvency

Mobile phone recycling site Cash4phones has filed for insolvency, potentially leaving hundreds of consumers out of pocket.

Refunds for unauthorised Olympics ticket sales

The High Court has ruled that unauthorised Olympic ticket sellers Euroteam AS, Uncus AS and Ticket and Travel AS must provide full refunds to customers.

Nine ways to spot a scam ticketing site

Buying tickets to a major event is hard work, but scam ticket sites make it tougher still. We’ve identified nine tell-tale signs to stop you getting scammed.

Which? investigates ticket selling

A new Which? investigation has found that some official ticket sellers charge you the equivalent of a fifth of the price of your tickets in extra charges

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