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Consumer Rights

The show’s over for hidden ticket fees

The show’s over for hidden ticket fees

In a win for Which?'s campaign, the ticket companies we named and shamed have committed to display all compulsory additional charges upfront.

European air traffic control strikes hit travellers

European air traffic control strikes hit travellers

Air traffic control strikes in Europe are causing flight cancellations and delays. Which? explains your rights if your flight is delayed or cancelled.

Warning over rise in mis-sold bank accounts

Warning over rise in mis-sold bank accounts

The amount of consumers complaining about being mis-sold packaged bank accounts has more than doubled in the past year. 

Gym memberships in poor health

Gym memberships in poor health

Which? research finds some gyms flexing their muscle with their memberships contracts. One in four who tried to cancel had a notice period of more than a month.

Refund rights to be improved for consumers

Refund rights to be improved for consumers

Government publishes the Consumer Rights Bill

Which? calls on banks to simplify overdraft charges

Which? calls on banks to simplify overdraft charges

Which? is calling on the government to force banks to make it easier to compare the cost of running a current account

Two million nuisance calls and texts made daily

Two million nuisance calls and texts made daily

A Parliamentary debate on nuisance calls will take place today following government figures showing that Britons receive two million nuisance calls and texts daily.

Cash4phones files for insolvency

Cash4phones files for insolvency

Mobile phone recycling site Cash4phones has filed for insolvency, potentially leaving hundreds of consumers out of pocket.

FOS ramps up response to financial complaints

FOS ramps up response to financial complaints

The Financial Ombudsman Service has published their plan and budget for 2014/15 today, showing plans to answer more financial queries than ever before.

Refunds for unauthorised Olympics ticket sales

Refunds for unauthorised Olympics ticket sales

The High Court has ruled that unauthorised Olympic ticket sellers Euroteam AS, Uncus AS and Ticket and Travel AS must provide full refunds to customers.

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