Consumer Rights
Payday loans complaints double
The number of complaints regarding payday loans has more than doubled since 2012, according to new figures from the Financial Ombudsman Service (FOS).
Virgin Atlantic forced to pay compensation
Virgin Atlantic has been forced to pay a group of 101 delayed flight passengers €60,000 (£47,600) compensation following a landmark court ruling.
Crackdown on copycat websites intensifies
Action has been taken to stop websites that masquerade as providing legitimate government services.
Safety alert: Mothercare mattress recalled
The Mothercare Cot Luxury Pocket Sprung Mattress is being recalled as it may not be fully fire retardant. Check whether your child's mattress is affected.
Bank customers lose nearly £21 million from scams
Phone vishing scams are affecting nearly a quarter of the UK population, causing more than £10,000 financial loss per victim.
Thomson Airways loses compensation appeal
Which? Travel news: Thomson airways loses high court case compensation appeal over flight delay
Which? puts ticket companies on deadline to defend practices
Which? is giving ticket companies one month’s notice to justify their practices or we will take our evidence to the Competition and Markets Authority.
Consumers get new online shopping rights
New rules implementing the Consumer Rights Directive come into effect today strengthening consumers' rights for online cancellations, refunds & pre-ticked boxes
Jet2 loses delay compensation appeal
Which? Travel news: Jet2 loses"extraordinary circumstances" compensation appeal over Manchester to Malaga flight delay
Five top tips for family carers revealed
Which? Elderly Care supports Carers Week with tips for organising and funding respite care, day care