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Consumer Rights

Which? Consumer Rights podcast: Complaint letters and faulty goods

Our consumer rights experts have put together a special podcast to help you write a killer complaint letter and get your money back.

Which? is looking for your best consumer tips

Which? is looking for your best consumer tips

Have you got a top tip for consumers that you want to shout about? Our researchers want to hear from you with a view to featuring some of the best in future editions of Which? magazine.

Which? University reveals top student motives for going to uni

Which? University reveals top student motives for going to uni

University applicants are driven by graduate employment prospects when deciding to go to university, the latest Which? University survey reveals.

£7 million stolen annually from holidaymakers

£7 million stolen annually from holidaymakers

A report from the NFIB has shown that during a 12 month period more than 4,500 cases of holiday booking fraud have been reported. Don't fall for scams.

More than 100,000 affected as On Holiday Group goes bust

More than 100,000 affected as On Holiday Group goes bust

More than 100,000 holiday bookings are affected as bed bank On Holiday Group goes bust. Consumers may have to pay twice for their hotel.

Millions experience problems with online purchases

Millions experience problems with online purchases

Amazon and eBay top the list of companies that people have experienced problems with when shopping online.

Asda Plastic Kettles recalled over safety risks

Asda Plastic Kettles recalled over safety risks

Asda Plastic Kettle is recalled over safety risks - customers advised to return product to store for refund. Find out what to do if you have a recalled product

Crackdown on copycat websites

Crackdown on copycat websites

Action is being taken to tackle copycat websites after new Which? research highlighted how consumers have been left out of pocket.

New free Which? website will help carers

New free Which? website will help carers

Which? Elderly Care website launches to offer support to relatives making care arrangements

How to complain – and get results

How to complain – and get results

Which? reveals the most satisfying ways of complaining with expert tips on how to get a complaint resolved and how social media is shaking up customer service.

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