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Consumer Rights

Councils failing to explain motorists’ appeals rights

Government watchdog finds that councils are failing to explain appeals rights to motorists, leading to unnecessary fines

Nextbase extends dash cam warranty for Which? members

After numerous reports of critical faults from Nextbase 402G Professional owners, Nextbase has agreed to offer an extended returns period for Which? members.

GB Energy Supply branding used in phishing email

Scammers imitate recently defunct energy company to target personal details and information

Cost of fraud to UK surpasses £1 billion in 2016

Cost of fraud to UK surpasses £1 billion as resurgence in ‘super cases’ doubles average fraud loss.

How your data could end up in the hands of scammers

A new Which? Money investigation has uncovered how some firms who profit from selling personal information are potentially exposing consumers to scammers.

Annual survey unveils 3.6 million cases of fraud

Fraud and cybercrime now account for almost half of all crime.

EE fined £2.7m for overcharging 40,000 customers

Ofcom fines EE £2.7m following investigation concluding that EE overcharged customers £250k

Southern records its lowest ever score in annual passenger survey

Southern Rail suffered its worst ever customer satisfaction score in the latest Which? train company customer satisfaction survey.

Which? helps start £3 million of faulty goods claims

More than 1100 people used a new Which? online tool to start the process of returning faulty products worth over £3 million in total over the Christmas period.

Pothole repair backlog at 14 years, LGA unveils

Councils warn 2017 could be tipping point year for potholes as pothole repair times increase

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