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Four out of five of the UK’s top airlines gave holidaymakers incorrect Covid advice

Four out of five of the UK’s top airlines gave holidaymakers incorrect Covid advice

BA, easyJet, Jet2, Ryanair and TUI staff were quizzed in a mystery shop, with some giving advice that would see passengers denied boarding.

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Flexible flight booking policies: Which airlines will refund you if you can’t fly?

Flexible flight booking policies: Which airlines will refund you if you can’t fly?

Before you book your next flight, find out which airline offer the best flexible policies.

What if NHS test and trace tells me to self-isolate before my flight? Refunds and insurance explained

What if NHS test and trace tells me to self-isolate before my flight? Refunds and insurance explained

Rules on rebooking and cancellations for British Airways, Jet2, Ryanair and Tui, and other airlines and holiday companies

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BA and Ryanair under investigation for refusing lockdown refunds

BA and Ryanair under investigation for refusing lockdown refunds

The competition regulator has launched an investigation into the refusal of airlines to offer refunds for flights they could not take.

What do I need to know about my airline voucher? Can I get a refund?

What do I need to know about my airline voucher? Can I get a refund?

If you're still holding onto an airline voucher, we've rounded up whether its validity has been extended and whether you can swap for a refund.

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When will the Boeing 737 Max fly in the UK – what Tui and Ryanair say if you don’t want to fly on it

When will the Boeing 737 Max fly in the UK – what Tui and Ryanair say if you don’t want to fly on it

Not all passengers will be warned in advance if 737 Max operates on their route

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Thomas Cook isn’t selling Ryanair flights, favouring more flexible airlines

Thomas Cook isn’t selling Ryanair flights, favouring more flexible airlines

Thomas Cook has just relaunched as an online travel agent, so why isn't it using Ryanair flights?

Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Hundreds of data security risks on Marriott, British Airways and easyJet websites exposed by Which?

Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.

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Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

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Ryanair refuses refunds for flights to Cyprus that customers can’t board

Ryanair refuses refunds for flights to Cyprus that customers can’t board

Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country. 

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