The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?
Non-essential travel in the UK and abroad is still banned by the government due to coronavirus, but some companies are still not cancelling their bookings leaving consumers out of pocket.
Trust in the travel industry plummets to record low amid coronavirus refunds scandal
Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.
Should I accept a holiday company refund credit note or airline voucher? Do I have to?
Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.
Airlines pass the buck to travel agents to avoid paying refunds
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.
Ryanair changes cancellation refund policy on cash and vouchers, again
Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months
Coronavirus: airlines failing to reroute passengers
Thousands of UK residents are at risk of being stranded abroad because of coronavirus. Yet major airlines, including British Airways, Jet2 and Ryanair, aren’t rerouting passengers on available alternative flights as required.
The true cost of cheap flights: airline essentials compared
Ryanair passengers are being sucked in by low fares only to be charged a premium for add-ons, Which? Travel has found. While the Irish carrier offered the lowest airfares in our snapshot research, it was the priciest for extras when we purchased baggage, seat selection and in-flight food. A £48 flight from London to Alicante soared to £170 – more than tripling in price.
Brits fear flights will be cancelled after Brexit
A third of flyers are worried that European flights could be disrupted once Britain leaves the EU, according to a survey by Which? Travel. Young people aged 18-24 were most...
Rip-off airline extras revealed
Flyers who buy add-ons with their airfare are at risk of paying more for an inferior product, Which? Travel has found. Bundling travel insurance or car hire with your airfare...