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Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

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Ryanair refuses refunds for flights to Cyprus that customers can’t board

Ryanair refuses refunds for flights to Cyprus that customers can’t board

Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country. 

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Airports, airlines and destinations: how will coronavirus change our summer holidays?

Airports, airlines and destinations: how will coronavirus change our summer holidays?

Will you have to wear a face mask on the plane, will the kids' clubs be open, what about the pool? Which? Travel answers all your questions about summer 2020 holidays.

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Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.

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Which companies can I trust to book my next holiday with?

Which companies can I trust to book my next holiday with?

Many travel companies have hoarded your money during the Covid-19 crisis - so Which? uncovers who you can trust with your next holiday.

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The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.

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My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?

My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?

Non-essential travel in the UK and abroad is still banned by the government due to coronavirus, but some companies are still not cancelling their bookings leaving consumers out of pocket.

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Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.

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Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.

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Airlines pass the buck to travel agents to avoid paying refunds

Airlines pass the buck to travel agents to avoid paying refunds

Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.

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