Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers
Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country.
Will you have to wear a face mask on the plane, will the kids' clubs be open, what about the pool? Which? Travel answers all your questions about summer 2020 holidays.
Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.
Many travel companies have hoarded your money during the Covid-19 crisis - so Which? uncovers who you can trust with your next holiday.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
My airline, train or accommodation won’t cancel, but restrictions mean I can’t travel – can I get my money back?
Non-essential travel in the UK and abroad is still banned by the government due to coronavirus, but some companies are still not cancelling their bookings leaving consumers out of pocket.
Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.
Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.