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Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Trust in the travel industry plummets to record low amid coronavirus refunds scandal

Eight weeks on since travel halted, Which? research has found trust in travel has hit a record low as consumers fight for their refunds.

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Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.

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Airlines pass the buck to travel agents to avoid paying refunds

Airlines pass the buck to travel agents to avoid paying refunds

Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.

Ryanair changes cancellation refund policy on cash and vouchers, again

Ryanair changes cancellation refund policy on cash and vouchers, again

Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months

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Coronavirus: airlines failing to reroute passengers

Coronavirus: airlines failing to reroute passengers

Thousands of UK residents are at risk of being stranded abroad because of coronavirus. Yet major airlines, including British Airways, Jet2 and Ryanair, aren’t rerouting passengers on available alternative flights as required.

The true cost of cheap flights: airline essentials compared

The true cost of cheap flights: airline essentials compared

Ryanair passengers are being sucked in by low fares only to be charged a premium for add-ons, Which? Travel has found. While the Irish carrier offered the lowest airfares in our snapshot research, it was the priciest for extras when we purchased baggage, seat selection and in-flight food. A £48 flight from London to Alicante soared to £170 – more than tripling in price.

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Brits fear flights will be cancelled after Brexit

Brits fear flights will be cancelled after Brexit

A third of flyers are worried that European flights could be disrupted once Britain leaves the EU, according to a survey by Which? Travel. Young people aged 18-24 were most...

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Rip-off airline extras revealed

Rip-off airline extras revealed

Flyers who buy add-ons with their airfare are at risk of paying more for an inferior product, Which? Travel has found. Bundling travel insurance or car hire with your airfare...

Is Ryanair getting worse?

Is Ryanair getting worse?

It's no surprise that Ryanair's profits have fallen given its record low rating by passengers in our survey of the best and worst airlines.

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Ryanair continues to rip-off passengers with dynamic currency conversion

Ryanair continues to rip-off passengers with dynamic currency conversion

A year since our first investigation, Ryanair continues to automatically opt UK passengers into poor currency rates

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