We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
Fraud victims refused a refund are urged to ask financial ombudsman for review

Fraud victims refused a refund are urged to ask financial ombudsman for review

Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.

Confirmation of Payee: which banks are ready to offer vital name-checking service?

Confirmation of Payee: which banks are ready to offer vital name-checking service?

Which? estimates £320m lost to fraud could have been prevented with the long-overdue system, but some customers remain unprotected.

Banks denying refunds to scam victims who ignore new warnings

Banks denying refunds to scam victims who ignore new warnings

Which? Money has found the way banks treat fraud victims continues to be a lottery, despite the introduction of new industry standards.

Back to top
Back to top