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‘I have lost all trust after being scammed’, says bank transfer fraud victim who lost £64,000

‘I have lost all trust after being scammed’, says bank transfer fraud victim who lost £64,000

A fake Lloyds text led to Alma losing £64,000. Her bank has refused to fully reimburse her, despite being signed up to a code designed to protect customers. 

Which? calls for an end to banks blaming fraud victims

Which? calls for an end to banks blaming fraud victims

Losses to bank transfer fraud have soared, but despite a voluntary code designed to protect victims, too many are being refused reimbursement by their banks.

Banking Protocol stopped £32 million of fraud in the first half of 2021

Banking Protocol stopped £32 million of fraud in the first half of 2021

Bank anti-fraud measures stopped £32m of fraud in the first six months of 2021 - but should they be doing more to protect customers from scammers?

Investment scammers run riot on search engines, while victims pay the price

Investment scammers run riot on search engines, while victims pay the price

Search engines and regulators are failing to keep a lid on the barrage of rogue firms advertising online using paid-for adverts, Which? warns.

Bank anti-fraud protections to cover telephone and online banking

Bank anti-fraud protections to cover telephone and online banking

Anti-fraud measures used by bank staff to protect scam victims in branches will be extended to telephone and online banking. Will it be enough?

Bank transfer fraud victims face refund lottery

Bank transfer fraud victims face refund lottery

Banks are treating many victims of fraud unfairly or inconsistently, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory. 

Rental fraud: is your new landlord a scammer?

Rental fraud: is your new landlord a scammer?

Which? is warning property hunters to watch out for rental fraud scams, after uncovering a fake lettings agency calling itself Villageway Lettings.

Scammers pose as the National Crime Agency to steal £30,000 from Lloyds customer

Scammers pose as the National Crime Agency to steal £30,000 from Lloyds customer

Lloyds initially refused to refund a vulnerable 89-year-old customer who lost £30,000 in a sophisticated scam. Find out how she got her money back.

Fraud victims refused a refund are urged to ask financial ombudsman for review

Fraud victims refused a refund are urged to ask financial ombudsman for review

Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.

Confirmation of Payee: which banks are ready to offer vital name-checking service?

Confirmation of Payee: which banks are ready to offer vital name-checking service?

Which? estimates £320m lost to fraud could have been prevented with the long-overdue system, but some customers remain unprotected.

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