A fake Lloyds text led to Alma losing £64,000. Her bank has refused to fully reimburse her, despite being signed up to a code designed to protect customers.
Losses to bank transfer fraud have soared, but despite a voluntary code designed to protect victims, too many are being refused reimbursement by their banks.
Bank anti-fraud measures stopped £32m of fraud in the first six months of 2021 - but should they be doing more to protect customers from scammers?
Search engines and regulators are failing to keep a lid on the barrage of rogue firms advertising online using paid-for adverts, Which? warns.
Anti-fraud measures used by bank staff to protect scam victims in branches will be extended to telephone and online banking. Will it be enough?
Banks are treating many victims of fraud unfairly or inconsistently, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory.
Which? is warning property hunters to watch out for rental fraud scams, after uncovering a fake lettings agency calling itself Villageway Lettings.
Lloyds initially refused to refund a vulnerable 89-year-old customer who lost £30,000 in a sophisticated scam. Find out how she got her money back.
Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.
Which? estimates £320m lost to fraud could have been prevented with the long-overdue system, but some customers remain unprotected.