Anti-fraud measures used by bank staff to protect scam victims in branches will be extended to telephone and online banking. Will it be enough?
Banks are treating many victims of fraud unfairly or inconsistently, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory.
Which? is warning property hunters to watch out for rental fraud scams, after uncovering a fake lettings agency calling itself Villageway Lettings.
Lloyds initially refused to refund a vulnerable 89-year-old customer who lost £30,000 in a sophisticated scam. Find out how she got her money back.
Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.
Which? estimates £320m lost to fraud could have been prevented with the long-overdue system, but some customers remain unprotected.
Which? Money has found the way banks treat fraud victims continues to be a lottery, despite the introduction of new industry standards.