Passengers lost almost four million hours to significantly delayed trains last year. This is why we need automatic compensation.
Some train companies ask for 24 pieces of information for compensation claims. It's this level of complexity that shows why automatic compensation is needed.
Fares continue to rise but many train companies are failing to keep fed-up commuters happy, according to our latest passenger survey. Northern and Thameslink, whose passengers suffered as a result...
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.
We’ve scrutinised official train passenger stats from the last 10 years, to explore whether UK rail has got any better. Plus, we look at how trust in rail has fallen.
Passengers on Northern and GTR trains could be entitled to delay repay compensation due to the timetable chaos.
A new survey reveals the best and worst train stations in Britain - claim compensation if you're delayed.
Plans to change train tickets could make it easier and cheaper to travel by train according to the Rail Delivery Group.
Ticket prices are going up, with the average fare rising by 3.4% this month but train companies aren’t keeping their customers happy according to the results of our latest survey....