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Is switching broadband provider as hard as finding love?

When we surveyed 2000 people about whether finding a new partner or switching broadband was trickier, we were surprised by some of the results

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.

Three and Vodafone logos

Vodafone and Three to be investigated by telecoms watchdog

Telecoms regulator Ofcom has launched an inquiry into Vodafone and Three to assess whether they are altering online mobile traffic against EU ‘net neutrality’ rules. Net neutrality rules mean that...

The future of mobile and broadband: 2017 general election manifestos in focus

We’ve looked through the election manifestos from key political parties ahead of the general election on Thursday 8 June 2017, to discover what they say about broadband and mobile coverage....

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