Seven percent of holidaymakers who used a hotel booking site experienced problems, according to research from Which? Travel. We surveyed 4,600 Which? members about their experiences of using hotel booking sites. Here we reveal the five most common issues they faced.
Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.
Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.
Hotel rooms have been shrinking in recent years, especially in city centres where rates are high. But don't assume that the smallest room will offer the cheapest price.
Little known Travelzoo saw off industry giants to be crowned the best hotel booking site in a survey by Which? Travel. The membership-only site, which is free to join, outperformed its better-established rivals Booking.com and Hotels.com with an overall score of 80%. The surprise result also saw another big player, Lastminute.com, left languishing at the bottom of the table with a mediocre 61%.
The Competition and Markets Authority (CMA) has launched an investigation into dodgy deals on hotel booking sites. It announced today that some sites are providing information which could ‘mislead people,...