Britannia is failing to properly clean all of its hotel rooms during the pandemic, research by Which? Travel suggests. Our undercover inspectors found shoddy hygiene practices when we visited its Folkstone property, the Grand Burstin.
From carrying hand sanitiser on Ryanair, to avoiding Clacton-on-Sea altogether, Which? Travel rounds up the year's most important lessons to help you have hassle-free holidays in 2020.
Hotel guests are most likely to run into problems if they check into a Britannia, Which? Travel has found. Four in 10 customers who booked into one of the chain’s properties had an issue with their stay, according to our survey of more than 7,000 people. The most common concerns experienced by Britannia hotel guests related to poor customer service (41%) and the quality of rooms (41%), followed by cleanliness (32%) and the quality of food and drink (27%).
Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton.
For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...