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Some hotels found to have not cleaned rooms properly despite coronavirus risk

Some hotels found to have not cleaned rooms properly despite coronavirus risk

Britannia is failing to properly clean all of its hotel rooms during the pandemic, research by Which? Travel suggests. Our undercover inspectors found shoddy hygiene practices when we visited its Folkstone property, the Grand Burstin.

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8 travel resolutions for the new year

8 travel resolutions for the new year

From carrying hand sanitiser on Ryanair, to avoiding Clacton-on-Sea altogether, Which? Travel rounds up the year's most important lessons to help you have hassle-free holidays in 2020.

The worst hotel chains for complaints revealed

The worst hotel chains for complaints revealed

Hotel guests are most likely to run into problems if they check into a Britannia, Which? Travel has found. Four in 10 customers who booked into one of the chain’s properties had an issue with their stay, according to our survey of more than 7,000 people. The most common concerns experienced by Britannia hotel guests related to poor customer service (41%) and the quality of rooms (41%), followed by cleanliness (32%) and the quality of food and drink (27%).

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The UK’s best and worst hotels revealed

The UK’s best and worst hotels revealed

Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton. 

Britannia finishes bottom of hotel chains survey for fifth consecutive year

Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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