The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Our investigation exposes hundreds of data security vulnerabilities on the websites of travel firms including Marriott, British Airways and easyJet.
Charity orchestra loses thousands after confusion over cancelled British Airways flights.
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone