Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.
Airlines are giving customers who booked flight-only tickets through third parties the runaround on refunds. The airline is legally responsible for providing the refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Customers previously told to phone can now use the EasyJet website to claim for a cancelled flight, while British Airways is still forcing customers to phone
British Airways, easyJet and Ryanair fail to provide a simple way to get money back, as passengers resort to claiming on debit or credit cards
Ryanair says no more flights, as Brits stuck in Spain advised by British embassy to make own way home
As the pandemic spreads and many countries go into lockdown, more of the world's flights are being cancelled and hotels are closing. Many travellers are desperately trying to fly home before flights are stopped.
Ryanair's customer service response has been overwhelmed as passengers complain that its refund system is not working.