Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...
The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider.
Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.
Vodafone's broadband adverts have been banned by the ASA after it concluded that its 'speed guarantee' was misleading. Find out what you can do if you're experiencing lower-than-expected broadband speeds.
Phone, TV and broadband providers may soon have to notify their customers when their minimum contract period is about to end to encourage shopping around.
Complain about your broadband if your service drops out or is slow by using our free advice.
Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...
The latest broadband customer satisfaction survey from Which? has revealed that the majority of households have encountered issues with their broadband service over the past year. The results, based on...
A new survey of 2009 home-movers has found that more than one in three have experienced unexpected delays in the set-up of broadband at their new home
The Adverting Standards Authority (ASA) has banned another four broadband adverts from BT, some of which star Deadpool actor Ryan Reynolds.