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Vodafone tops Ofcom complaints for both mobile & broadband

The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.

Problems with retail, energy and telecoms are on the rise

Despite consumers having made almost double the number of complaints about businesses than last year, they are increasingly choosing not to raise issues directly with companies, the Ombudsman Services has...

Vodafone and Virgin receive the most complaints in latest Ofcom results

The latest set of results by Ofcom, which cover July to September 2018 shows that Vodafone has gone straight in as the most complained about broadband and landline provider with Virgin being the most complained about pay-monthly mobile and paid TV provider. 

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Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

Vodafone broadband adverts banned over ‘speed guarantee’

Vodafone's broadband adverts have been banned by the ASA after it concluded that its 'speed guarantee' was misleading. Find out what you can do if you're experiencing lower-than-expected broadband speeds.

More than 20 million UK customers caught in rip-off broadband, TV and phone deals

Phone, TV and broadband providers may soon have to notify their customers when their minimum contract period is about to end to encourage shopping around.

Households suffer an average of three broadband outages a month

Complain about your broadband if your service drops out or is slow by using our free advice.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

Which? reveals most common broadband problems

The latest broadband customer satisfaction survey from Which? has revealed that the majority of households have encountered issues with their broadband service over the past year. The results, based on...

Broadband: set-up delays affecting one in three consumers

A new survey of 2009 home-movers has found that more than one in three have experienced unexpected delays in the set-up of broadband at their new home

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