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Millions of people in the UK at risk of using insecure routers

Millions of people in the UK at risk of using insecure routers

We sent a selection of the most commonly used old devices to security specialists, Red Maple Technologies, to find out just how secure they are. It discovered issues with more than half, from ISPs such as Virgin, Sky, TalkTalk, EE and Vodafone.

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

ID Mobile, Three and Vodafone named worst telecoms providers by Ofcom

The findings support our research that shows that some providers simply don't stack up when it comes to customer service and reliability.

Best and worst broadband providers 2021 – big providers come up short

Best and worst broadband providers 2021 – big providers come up short

It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.

TalkTalk is the latest broadband provider to raise prices

TalkTalk is the latest broadband provider to raise prices

The price rises will affect millions of TalkTalk broadband customers - if you're affected, it's time to either haggle or switch.

What is Sky Broadband Boost and should I get it?

What is Sky Broadband Boost and should I get it?

Sky offers 'Boost' as an add-on - it's available with all of its broadband packages. But what does it include and is it worth the additional fee each month?

Is now a good time to switch broadband provider?

Is now a good time to switch broadband provider?

Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.

Broadband network can cope with increased use – Openreach

Broadband network can cope with increased use – Openreach

Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband

Ofcom moves towards easier broadband switching

Ofcom moves towards easier broadband switching

Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

The top five reasons people leave their broadband provider

The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

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