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Broadband price increases could cost nearly £200 each year

We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.

TalkTalk is the latest broadband provider to raise prices

The price rises will affect TalkTalk broadband customers who are out of contract - if you're affected, it's time to either haggle or switch.

EE to raise its broadband prices in June 2019

The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Virgin Media launches free ‘Intelligent WiFi’

Virgin Media has announced the launch of ‘Intelligent WiFi’, a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the...

New rules mean better advice on broadband speeds

A new code of practice from telecoms regulator Ofcom have now come into effect, requiring broadband providers to clearly tell customers how fast their speed will be before they sign...

Blue and red fibre optical cables on a black background

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

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