Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.
The price rises will affect TalkTalk broadband customers who are out of contract - if you're affected, it's time to either haggle or switch.