Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.
The price rises will affect TalkTalk broadband customers who are out of contract - if you're affected, it's time to either haggle or switch.
The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.
Virgin Media has announced the launch of ‘Intelligent WiFi’, a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the...