We found that the average customer could save around £90 each year by switching, but the potential savings are even greater for customers of three out of four of the UK's biggest broadband providers.
If you're one of the people struggling with a poor connection you may be wondering whether a change is worth it. We asked those who had switched what made them take the plunge - if any of their reasons speak to you, you may find that it’s also for you to to switch provider.
Only a third those who had never switched told us it's because they are happy with their provider
We sent a selection of the most commonly used old devices to security specialists, Red Maple Technologies, to find out just how secure they are. It discovered issues with more than half, from ISPs such as Virgin, Sky, TalkTalk, EE and Vodafone.
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.