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Vodafone broadband adverts banned over ‘speed guarantee’

Vodafone's broadband adverts have been banned by the ASA after it concluded that its 'speed guarantee' was misleading. Find out what you can do if you're experiencing lower-than-expected broadband speeds.

woman frustrated with computer

Which? finds UK broadband is 51% slower than advertised

British households are paying for broadband services that are, on average, 51% slower than advertised, according to new Which? analysis. Results generated from 235,000 uses of the Which? broadband speed-checker...

Broadband providers are coming up short on speed

We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.

New code of conduct for broadband providers is announced

Today Ofcom has announced the introduction of stricter rules for broadband providers, requiring companies to offer more accurate information to customers when they sign up. These new guidelines are improvements...

Which? campaign win: Broadband providers told to advertise more realistic speeds

The body that writes and maintains the UK’s advertising codes has ordered broadband providers to change the way they promote their services, warning that current practices could mislead customers. After...

High-speed broadband not meeting consumer expectations

Customers expecting to receive high-speed broadband are often left disappointed with the speeds they receive, according to new Which? research. Our latest analysis, as part of our Fix Bad Broadband campaign, suggests...

BT offers to bring 10Mbps broadband to 99% of the UK by 2020

BT has offered to bring 10Mpbs broadband to 99% of UK households by 2020 and provide full coverage by 2022. Is that better than the governments plans?

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