Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
We've found there are two key ways to reduce the amount you pay for broadband - and both could save you around £120 each year
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
A majority of people are successful when they give it a go, so what's holding you back from trying it?