Broadband annual price rises: which providers hike costs the most?
Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
Best and worst broadband providers 2021 – big providers come up short
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
Changes to broadband switching could make the process even easier
Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider
Broadband customers face price rises during lockdown: what to do if you can’t haggle or switch
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Is now a good time to switch broadband provider?
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Ofcom moves towards easier broadband switching
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
Don’t ask, don’t get – how to save £120 a year on your broadband
We've found there are two key ways to reduce the amount you pay for broadband - and both could save you around £120 each year
75% of broadband customers could be at risk of overpaying
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
Broadband providers to offer fairer prices to longstanding customers
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
What’s stopping you from haggling with your broadband provider?
A majority of people are successful when they give it a go, so what's holding you back from trying it?