We found that the average customer could save around £90 each year by switching, but the potential savings are even greater for customers of three out of four of the UK's biggest broadband providers.
We asked the customers who had switched providers what it was that ultimately motivated them to move away - perhaps unsurprisingly, price rises came out on top.
If you're one of the people struggling with a poor connection you may be wondering whether a change is worth it. We asked those who had switched what made them take the plunge - if any of their reasons speak to you, you may find that it’s also for you to to switch provider.
Only a third those who had never switched told us it's because they are happy with their provider
Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.