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What’s stopping you from haggling with your broadband provider?

A majority of people are successful when they give it a go, so what's holding you back from trying it?

The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

Why you’re wrong about switching broadband provider

When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider

Broadband price increases could cost nearly £200 each year

We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Is switching broadband provider as hard as finding love?

When we surveyed 2000 people about whether finding a new partner or switching broadband was trickier, we were surprised by some of the results

Does your area have the UK’s slowest broadband?

New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

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