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Millions let down by poor broadband service – Which? fights back

Millions let down by poor broadband service – Which? fights back

A decent broadband connection is considered a modern day essential but a new Which? survey has found that 59% of households – 16 million across the country – experience​​d some...

Ofcom announces plans for automatic broadband compensation

Ofcom announces plans for automatic broadband compensation

Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals. Communications regulator Ofcom has put forward plans that would see consumers who endure slow repairs,...

Hidden broadband ‘cessation’ charges

We explain why you may have to pay a fee to leave your broadband provider even if your contract has long since run out.

Is your ISP limiting your broadband speed and data allowance?

In the past, ISPs have been accused of misleading their customers by applying network-slowing traffic management to their supposedly unlimited broadband packages. We investigate whether this practice is still taking...

Have you had a faulty TalkTalk router?

Have you had a faulty TalkTalk router?

That unassuming little box in the corner of your living room might not look like much, but it’s pretty important. Get one that’s forever going wrong and it can be...

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