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Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

Price hikes for Plusnet and Vodafone broadband customers

Price hikes for Plusnet and Vodafone broadband customers

Plusnet and Vodafone have announced that some of their broadband prices will rise in December, and some customers could see charges increase by 21%. Plusnet’s line rental costs are increasing,...

75% of broadband customers could be at risk of overpaying

75% of broadband customers could be at risk of overpaying

Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.

Get up to £100 voucher with Vodafone fibre broadband

Get up to £100 voucher with Vodafone fibre broadband

Until the 15th October, Vodafone is offering £100 as a voucher when you take out the Superfast 2 package through Which? Switch Broadband.

Broadband providers to offer fairer prices to longstanding customers

Broadband providers to offer fairer prices to longstanding customers

While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.

What’s stopping you from haggling with your broadband provider?

What’s stopping you from haggling with your broadband provider?

A majority of people are successful when they give it a go, so what's holding you back from trying it?

Fibre broadband – what’s stopping you from upgrading?

Fibre broadband – what’s stopping you from upgrading?

Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.

The top five reasons people leave their broadband provider

The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

Why you’re wrong about switching broadband provider

Why you’re wrong about switching broadband provider

When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider

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