A majority of people are successful when they give it a go, so what's holding you back from trying it?
Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.
Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider
While the UK held fairly steady in the rankings compared with last year, it was overtaken by the Republic of Ireland which moved up seven rankings to 29th place.
Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?
We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.
The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.
The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.