Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Plusnet and Vodafone have announced that some of their broadband prices will rise in December, and some customers could see charges increase by 21%. Plusnet’s line rental costs are increasing,...
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
Until the 15th October, Vodafone is offering £100 as a voucher when you take out the Superfast 2 package through Which? Switch Broadband.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
A majority of people are successful when they give it a go, so what's holding you back from trying it?
Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.
Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider