We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.
The telecoms regulator, Ofcom has today set out its plans for new rules which will require telecoms providers to notify its customers when they are close to the end of their contract.
The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.
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