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Does your area have the UK’s slowest broadband?

Does your area have the UK’s slowest broadband?

New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.

TV and broadband customers could be overpaying £690 each year

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

New measures announced to stop longstanding customers being overcharged £4bn a year

New measures announced to stop longstanding customers being overcharged £4bn a year

Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.

Loyal customers pay as much as 40% more for broadband

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

Is poor wi-fi hurting the value of your home?

Is poor wi-fi hurting the value of your home?

A BT report has looked at the negative impact of a poor wi-fi connection on UK households

Best Black Friday broadband deals for 2018

Best Black Friday broadband deals for 2018

If you're on the hunt for a fantastic broadband deal this Black Friday, our round-up has all the information you need on which providers are offering the best deals.

Loyal broadband customers pay more than customers who switch

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Slow speeds and price hikes – worst broadband providers revealed

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

Could you upgrade to fibre broadband and save money?

Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

More than a million UK homes could have outdated routers: can you upgrade for free?

More than a million UK homes could have outdated routers: can you upgrade for free?

New Which? research reveals that over a million homes in the UK are using wi-fi equipment that's woefully out of date. We explain why this needn't be the case, with most ISPs keen to get you onto the very latest equipment.

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