New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.
We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.
Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...
A BT report has looked at the negative impact of a poor wi-fi connection on UK households
If you're on the hunt for a fantastic broadband deal this Black Friday, our round-up has all the information you need on which providers are offering the best deals.
Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.
Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.
Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...
New Which? research reveals that over a million homes in the UK are using wi-fi equipment that's woefully out of date. We explain why this needn't be the case, with most ISPs keen to get you onto the very latest equipment.