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Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

Which? reviews BT Complete Wi-Fi: can it really fix bad wi-fi in the home?

With homes now more connected than ever, weak wi-fi can be infuriating. BT is so confident it has the solution with its new Complete Wi-Fi, it ‘guarantees’ a strong signal...

BT, EE referred customers to computer scammers

A BT customer loses nearly £300 and an EE customer just avoids losing £700 after call centre employees at both companies refer them to scam operators.

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

Is poor wi-fi hurting the value of your home?

A BT report has looked at the negative impact of a poor wi-fi connection on UK households

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

BT broadband prices to rise in September: what are your options?

BT has announced that its broadband prices are to rise yet again, with the next round of increases set to hit in September. The price hike will affect broadband deals,...

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