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No UK airlines have been fined for breaking consumer law in 17 years

No UK airlines have been fined for breaking consumer law in 17 years

The Civil Aviation Authority has applied for only one enforcement order since 2003, and it is still stuck in the courts 

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Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.

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Disabled passengers failed by poor airport accessibility services

Disabled passengers failed by poor airport accessibility services

A survey of disabled people commissioned by Which? Travel suggests that almost half have felt that their disability has restricted their ability to fly in the last couple of the years.

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Hundreds of Ryanair complaints rejected

Hundreds of Ryanair complaints rejected

Under half of all Ryanair complaints brought to the Civil Aviation Authority (CAA) in the first quarter of 2019 resulted in a possible payout for the passenger.

WOW Air ceases operations leaving thousands stranded

WOW Air ceases operations leaving thousands stranded

Icelandic airline Wow Air has cancelled all future flights leaving British passengers stranded abroad. The low-cost carrier made the announcement on Thursday morning, but was still selling tickets right up until 7am the same day. It comes after talks with a US financier and rival carrier, Icelandair, broke down. Wow Air was heavily in debt and had been seeking a backer for months.

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Airline double standards over violent, drunken passengers

Airline double standards over violent, drunken passengers

The number of disruptive incidents on flights has doubled, with Ryanair worst affected

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Ryanair faces action over compensation for flight cancellations

Ryanair faces action over compensation for flight cancellations

The Civil Aviation Authority (CAA) has begun enforcement action against Ryanair over its refusal to compensate passengers whose flights were disrupted by strikes this summer. Tens of thousands of Ryanair...

Airlines that cancel flights must pay to get passengers home

Airlines that cancel flights must pay to get passengers home

The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”

Airport security failing to catch prohibited items

Airport security failing to catch prohibited items

A third of Which? members who told us they’d accidentally taken something prohibited through a UK airport in the last two years said that the item wasn’t discovered.

Ryanair warns it won’t pay flight compensation

Ryanair warns it won’t pay flight compensation

Passengers claiming compensation after the recent Ryanair flight cancellations could face a battle to get their money. The airline is claiming that it does not have to pay, despite Civil...

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