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Airline double standards over violent, drunken passengers

The number of disruptive incidents on flights has doubled, with Ryanair worst affected

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Ryanair faces action over compensation for flight cancellations

The Civil Aviation Authority (CAA) has begun enforcement action against Ryanair over its refusal to compensate passengers whose flights were disrupted by strikes this summer. Tens of thousands of Ryanair...

Airlines that cancel flights must pay to get passengers home

The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”

Airport security failing to catch prohibited items

A third of Which? members who told us they’d accidentally taken something prohibited through a UK airport in the last two years said that the item wasn’t discovered.

Ryanair warns it won’t pay flight compensation

Passengers claiming compensation after the recent Ryanair flight cancellations could face a battle to get their money. The airline is claiming that it does not have to pay, despite Civil...

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Passengers still having to fight for flight delay compensation

Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...

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