Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.
Nearly half of those who hired a car with Interrent, and more than four in ten Goldcar customers, reported a problem with their rental, ranging from terrible customer service to unexpected charges. Find out which car hire companies you should avoid, and which you should hire with.
Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.
Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy
Which? experts reveal the best and worst car hire companies to help you avoid terrible service and book your holiday car hire with confidence
Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?