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Which car hire companies make you queue?

Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free

Car hire lies caught on camera

Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.

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Europcar brands worst for car hire problems

Nearly half of those who hired a car with Interrent, and more than four in ten Goldcar customers, reported a problem with their rental, ranging from terrible customer service to unexpected charges. Find out which car hire companies you should avoid, and which you should hire with.

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One in five car hire customers hit with unexpected charges

Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.

Car hire insurance rip-off: policies five times more expensive with rental companies

Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy

Best and worst car hire companies revealed

Which? experts reveal the best and worst car hire companies to help you avoid terrible service and book your holiday car hire with confidence

Goldcar complaints on the rise

Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?

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Car hire insurance is 13 times more expensive with rental companies

Which car hire excess insurance policy should you buy? Which? Travel has analysed the major policies across fifteen categories to rank them from best to worst. And they found that standalone policies offer better cover, and can be 13 times cheaper than those offered by the car hire companies

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Top five car hire rip offs revealed

New research by Which? Travel has found that 63% of car hire customers are worried about being ripped off by their rental company. The low rate of consumer confidence is...

Child car seats in taxis – are you breaking the law?

Taking a taxi to the airport with your children this holiday? Make sure you’re clear on the rules regarding child car seats in taxis before you travel. A Which? survey...

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