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Goldcar complaints on the rise

Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?

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Car hire insurance is 13 times more expensive with rental companies

Which car hire excess insurance policy should you buy? Which? Travel has analysed the major policies across fifteen categories to rank them from best to worst. And they found that standalone policies offer better cover, and can be 13 times cheaper than those offered by the car hire companies

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Top five car hire rip offs revealed

New research by Which? Travel has found that 63% of car hire customers are worried about being ripped off by their rental company. The low rate of consumer confidence is...

Child car seats in taxis – are you breaking the law?

Taking a taxi to the airport with your children this holiday? Make sure you’re clear on the rules regarding child car seats in taxis before you travel. A Which? survey...

Holiday car seat laws every parent needs to know

The laws on what you can and can’t do with child car seats differ from one country to another. Don’t fall foul of the local police on your family holiday...

Best and worst car hire companies for queues

Book with the wrong car hire company and your holiday could start with a long and frustrating queue at the pick-up desk. New research from Which? Travel reveals that more...

‘Low-cost’ flights, hotels and hire-cars not always the cheapest option

There’s never been a better time to travel. But it pays to look twice at bargain flights, hotels or car hire. Thanks to the low-cost airline revolution it’s not unusual...

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Best and worst car hire companies revealed

Car hire provider Interrent, the low-cost arm of the Europcar empire, has careered into Which? Travel’s annual car hire survey with the lowest customer score the report has ever seen....

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Car hire comparison sites forced to show full cost upfront

Three car hire websites have committed to providing clearer prices upfront so consumers can make a more informed choice when renting a car. The move follows enforcement action by the...

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Customers charged double for car hire repairs

Car hire customers are paying over the odds for repairs that may never be made, at a price that rental companies refuse to prove is accurate, a Which? Travel investigation...

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