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One in five car hire customers hit with unexpected charges

One in five car hire customers hit with unexpected charges

Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.

Car hire insurance rip-off: policies five times more expensive with rental companies

Car hire insurance rip-off: policies five times more expensive with rental companies

Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy

Goldcar complaints on the rise

Goldcar complaints on the rise

Goldcar is under investigation following complaints from customers who encountered shock charges, pushy sales tactics and fines for damage they say they did not cause. But was Goldcar the worst car hire company in our survey?

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Car hire insurance is 13 times more expensive with rental companies

Car hire insurance is 13 times more expensive with rental companies

Which car hire excess insurance policy should you buy? Which? Travel has analysed the major policies across fifteen categories to rank them from best to worst. And they found that standalone policies offer better cover, and can be 13 times cheaper than those offered by the car hire companies

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Top five car hire rip offs revealed

Top five car hire rip offs revealed

New research by Which? Travel has found that 63% of car hire customers are worried about being ripped off by their rental company. The low rate of consumer confidence is...

Child car seats in taxis – are you breaking the law?

Child car seats in taxis – are you breaking the law?

Taking a taxi to the airport with your children this holiday? Make sure you’re clear on the rules regarding child car seats in taxis before you travel. A Which? survey...

Holiday car seat laws every parent needs to know

Holiday car seat laws every parent needs to know

The laws on what you can and can’t do with child car seats differ from one country to another. Don’t fall foul of the local police on your family holiday...

‘Low-cost’ flights, hotels and hire-cars not always the cheapest option

‘Low-cost’ flights, hotels and hire-cars not always the cheapest option

There’s never been a better time to travel. But it pays to look twice at bargain flights, hotels or car hire. Thanks to the low-cost airline revolution it’s not unusual...

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Car hire comparison sites forced to show full cost upfront

Car hire comparison sites forced to show full cost upfront

Three car hire websites have committed to providing clearer prices upfront so consumers can make a more informed choice when renting a car. The move follows enforcement action by the...

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Customers charged double for car hire repairs

Customers charged double for car hire repairs

Car hire customers are paying over the odds for repairs that may never be made, at a price that rental companies refuse to prove is accurate, a Which? Travel investigation...

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