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Easylife catalogue ‘stealth sign-up’ left vulnerable customer paying for an unwanted subscription

Easylife catalogue ‘stealth sign-up’ left vulnerable customer paying for an unwanted subscription

Do you have an issue you need help with? Which? is here to give impartial advice to get your consumer problems sorted. Dear Which?, At the start of the pandemic,...

Chargeback: the card protection banks don’t tell you about

Chargeback: the card protection banks don’t tell you about

Chargeback can help you get a refund for credit, debit and prepaid card payments of all sizes. Here we explain how to navigate it and maximise your chances of success.

Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Should I accept a holiday company refund credit note or airline voucher? Do I have to?

Vouchers and credit notes backed by ABTA and issued instead of cash refunds by Tui, loveholidays and other companies may not be financially protected by Atol.

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Five smart ways to prepare for Pride

Five smart ways to prepare for Pride

The Pride in London Parade takes place on Saturday 7 July from 12pm (midday). The parade sets off from Portland Place, moving down Oxford Circus, along Regent Street to Piccadilly Circus,...

Banks refusing to refund victims of card fraud

Banks refusing to refund victims of card fraud

Barclays is unfairly rejecting card fraud claims in more than a third of cases, according to a new Which? Money investigation.  Financial fraud costs the UK an incredible £2m every...

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