EasyJet passengers could lose out in flight compensation merry-go-round
Almost two thirds of easyJet passengers who've used its new arbitration scheme in the first few weeks have been told they're not entitled to flight delay or cancellation compensation.
Hundreds of Ryanair complaints rejected
Under half of all Ryanair complaints brought to the Civil Aviation Authority (CAA) in the first quarter of 2019 resulted in a possible payout for the passenger.
Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017
With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet new Which? Travel research...
Passengers still having to fight for flight delay compensation
Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...