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Citizens Advice calls on Three to end rip-off charges for customers

Citizens Advice has today called on Three to stop penalising its customers for their loyalty, revealing that as much as 210,000 customers are paying an annual "loyalty penalty" at a cost which could be as high as £32.4 million.

Mobile customers overpaying by £800m a year for data

New analysis by Citizens Advice shows that over seven in ten mobile customers with a Sim-only plan are overpaying for data they do not use, affecting 12 million customers in the UK.

Update: Mobile providers are charging people for phones they already own

New research from Citizens Advice has revealed that an estimated 4 million people in the UK have been charged for phones they already own, costing consumers a total of £490 million extra on their mobile phone contracts.

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