Regulator calls on Groupon to improve refunds and deliveries
The Competition and Markets Authority (CMA) has launched an enforcement investigation against the online marketplace Groupon after finding evidence to show it regularly fails to reimburse customers. The UK regulator...
Five proposed changes to consumer protections and what it all means for you
Five changes a long-overdue update of our consumer law and the competition regime could introduce, want what it means for you.
Best-selling Amazon products show signs of fake and incentivised review practice
A Which? investigation into some of Amazon's bestselling products has revealed repeated claims from buyers of being offered incentives for positive reviews.
Covid cancellations: couples still left out of pocket by wedding venues keeping their cash
Many couples are still struggling to get the refunds they’re legally entitled to for weddings cancelled due to the pandemic. A year after we first raised the alarm that venues...
Funeral directors still not being clear about their prices
Funeral directors must be more transparent about pricing to prevent vulnerable customers paying inflated prices.
Facebook to suspend users promoting fake reviews
Facebook has promised to suspend or ban users who repeatedly set up groups and profiles that promote, encourage and facilitate bogus or misleading reviews across Facebook and Instagram, both of which it owns.
Care home provider forced to refund residents £1 million in unfair fees
Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...
Why you’re paying too much for your hotel
Travellers are paying up to 12% too much for their hotel room, an investigation by Which? Travel has found. Booking.com and other big multi-national booking sites promise to offer you the best price. But there’s a little-known trick which will save you money. When we tried it, we got a better deal eight out of 10 times.
Facebook and eBay pledge to combat fake reviews
Following 'troubling evidence' of a thriving marketplace for fake reviews revealed by the CMA in 2019, Facebook and eBay have signed up to agreements to tackle the issue. What action has been taken?
Currys PC World must make extended warranty sales clearer, regulator warns
The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.