'Troubling evidence' of a thriving marketplace for fake online reviews was found between between November 2018 and June 2019, including a number of Facebook groups where people offered to write fake reviews, and eBay listings offering fake reviews for sale.
Seven percent of holidaymakers who used a hotel booking site experienced problems, according to research from Which? Travel. We surveyed 4,600 Which? members about their experiences of using hotel booking sites. Here we reveal the five most common issues they faced.
The Competition and Markets Authority could be given new powers to fine firms that overcharge or mislead customers, under new rules proposed by the government.
Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.
Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.
Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.
Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.
Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.
Which? reveals why the UK's £2bn funeral market is being investigated and how you can manage your finances to afford future funeral costs.
The CMA is seeking to regulate heat networks after a study found customers are paying more for their heating and don't have the same level of protections as other sectors.