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Care home provider forced to refund residents £1 million in unfair fees

Care home provider forced to refund residents £1 million in unfair fees

Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...

Why you’re paying too much for your hotel

Why you’re paying too much for your hotel

Travellers are paying up to 12% too much for their hotel room, an investigation by Which? Travel has found. Booking.com and other big multi-national booking sites promise to offer you the best price. But there’s a little-known trick which will save you money. When we tried it, we got a better deal eight out of 10 times.

Facebook and eBay pledge to combat fake reviews

Facebook and eBay pledge to combat fake reviews

Following 'troubling evidence' of a thriving marketplace for fake reviews revealed by the CMA in 2019, Facebook and eBay have signed up to agreements to tackle the issue. What action has been taken?

Currys PC World must make extended warranty sales clearer, regulator warns

Currys PC World must make extended warranty sales clearer, regulator warns

The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.

Booking.com still misleading holidaymakers with ‘1 room left’ claims

Booking.com still misleading holidaymakers with ‘1 room left’ claims

Booking.com is still giving a false impression of hotel availability to rush consumers into making a booking, Which? Travel has found. Our snapshot research repeatedly found that ‘only 1 room left on our site’ prompts didn’t ring true when clicking through to the booking page.

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Facebook and eBay urged to act on fake reviews

Facebook and eBay urged to act on fake reviews

'Troubling evidence' of a thriving marketplace for fake online reviews was found between between November 2018 and June 2019, including a number of Facebook groups where people offered to write fake reviews, and eBay listings offering fake reviews for sale.

Top hotel booking site problems revealed

Top hotel booking site problems revealed

Seven percent of holidaymakers who used a hotel booking site experienced problems, according to research from Which? Travel. We surveyed 4,600 Which? members about their experiences of using hotel booking sites. Here we reveal the five most common issues they faced.

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Firms could be fined by CMA for breaking consumer law

Firms could be fined by CMA for breaking consumer law

The Competition and Markets Authority could be given new powers to fine firms that overcharge or mislead customers, under new rules proposed by the government.

‘Only one room left’: Why hotel booking sites can’t be trusted

‘Only one room left’: Why hotel booking sites can’t be trusted

Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.

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Viagogo facing new court action

Viagogo facing new court action

Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.

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