Viagogo facing new court action
Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.
Hotel booking sites vow to clean up their act on discounts and hidden charges
Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.
New measures announced to stop longstanding customers being overcharged £4bn a year
Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.
Viagogo taken to court over secondary ticketing rights
Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.
Rising cost of funerals under scrutiny in government crackdown
Which? reveals why the UK's £2bn funeral market is being investigated and how you can manage your finances to afford future funeral costs.
Heat networks should be regulated, says CMA
The CMA is seeking to regulate heat networks after a study found customers are paying more for their heating and don't have the same level of protections as other sectors.
Npower and SSE merger will be subject to further checks
Npower and SSE merger decision announced by the Competition watchdog. Should you switch gas and electricity supplier?
The government pledges to tackle unfair care home practices
The government has finally responded to the Competition and Markets Authority’s (CMA) care home market study, accepting that consumers needed better protection from ‘unfair practices’ by care homes. It has promised...
Crack down on ‘misleading’ hotel prices
The Competition and Markets Authority (CMA) has launched an investigation into dodgy deals on hotel booking sites. It announced today that some sites are providing information which could ‘mislead people,...