We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

HSBC will compensate 18,000 customers for unfair debt charges

We explain how the HSBC compensation scheme for unfair debt charges works and what to do if you think you might have been affected.

Shell Energy customers owed compensation

Shell Energy customers who were on First Utility’s default or standard tariff for gas or electricity are due compensation, after they were overcharged in relation to the default tariff cap. Find out if you’re owed money for energy.

Virgin Media worst for broadband outages as automatic compensation introduced

One in six Virgin customers said they had been left with no connection for hours or days at a time.

Affected by O2 data issues? We explain your compensation rights

Which? is today calling on O2, Sky, Tesco, Giffgaff and Lycamobile to put customers first and ensure no-one is left out of pocket by the widespread O2 data network outage on Thursday 6 November

May timetable compensation: don’t miss your chance to claim money back for train chaos

If you were affected by the May timetable chaos, the good news is you could be eligible for a chunk of compensation – but if you haven’t received money back...

Train delays: do you know when you can claim compensation?

Reflecting on the latest compensation figures and the announcement of one-click compensation, we don't think enough is being done.

BA promises to compensate customers after data breach

British Airways has apologised and pledged compensation after admitting that up to 380,000 of its customers could have had their card details stolen in a data breach. The airline said that its systems had been compromised for more than two weeks, with 'the personal and financial details of customers making bookings on our website and app' potentially stolen by hackers between August 21 and September 5.

Schedule padding: Is this why air travel is getting slower?

Scheduled flight times are up to 35 minutes slower this summer than 10 years ago, a Which? Travel investigation has revealed. Despite advances in air travel, 76 out of the...

Posted on

Ryanair passengers furious after compensation cheques ‘bounce’

Ryanair has apologised after angry passengers were left waiting for compensation for cancelled and delayed flights. The airline blamed an ‘administrative error’ after it said ‘a very small number of...

Posted on

Ryanair warns it won’t pay flight compensation

Passengers claiming compensation after the recent Ryanair flight cancellations could face a battle to get their money. The airline is claiming that it does not have to pay, despite Civil...

Posted on
Back to top
Back to top