During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
Because We All Care, a new campaign from the Care Quality Commission and Healthwatch England, calls on people to provide feedback on their experiences of health and social care.
Millions don't voice their concerns about the healthcare they receive - we explore why it's important to do this, and how.
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
Energy companies are being investigated over how they handle customer complaints, including First Utility, Ovo Energy, Scottish Power and Utilita. Find out how your energy company rates, plus compare gas and electricity prices for the best deal.
Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...
We can help you make a complaint to the Financial Services Ombudsman about your payday loan lender for free.
Private renters don't complain for fear of eviction, despite being entitled to complain and claim compensation against landlords for disrepair.
Government Modernising Consumer Markets Green Paper plans to strengthen national enforcement of consumer rights and improve access to ADR services.
The government has launched an eight week consultation today which aims to shape a better complaints system for home issue disputes.