One in five customer complaints unheard during lockdown
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
Share your story to help improve health and social care services
Because We All Care, a new campaign from the Care Quality Commission and Healthwatch England, calls on people to provide feedback on their experiences of health and social care.
Millions don’t raise their concerns over care – here’s why you should
Millions don't voice their concerns about the healthcare they receive - we explore why it's important to do this, and how.
Complaints about complaints: train passengers fed up with how they’re treated
Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.
Energy companies face complaints crackdown
Energy companies are being investigated over how they handle customer complaints, including First Utility, Ovo Energy, Scottish Power and Utilita. Find out how your energy company rates, plus compare gas and electricity prices for the best deal.
Virgin Mobile, TalkTalk and BT receive most complaints – Ofcom
Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...
Payday loans complaints soar by almost two-thirds in one year
We can help you make a complaint to the Financial Services Ombudsman about your payday loan lender for free.
Private renters fear complaining could get them evicted
Private renters don't complain for fear of eviction, despite being entitled to complain and claim compensation against landlords for disrepair.
Government paper plots a consumer complaints revolution
Government Modernising Consumer Markets Green Paper plans to strengthen national enforcement of consumer rights and improve access to ADR services.
Complaints procedure for home issues under review
The government has launched an eight week consultation today which aims to shape a better complaints system for home issue disputes.