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More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Jawbone trackers removed from sale after Which? investigation

We investigate ongoing issues with the Jawbone app server, and what your rights are if you've recently bought a Jawbone fitness tracker.

Regulator threatens Viagogo with court action

Following enforcement action, three major secondary ticketing websites have pledged to make improvements - but Viagogo is yet to act.

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

Smyths Toys recalls faulty racing toy set

Smyths Toys has announced a recall of its Furious Challenger Road Racing Set after reports that the plug/charger is unsafe.

Millions of rail passenger journeys delayed in the past year

Passengers lost at least 3.6m hours to significantly delayed journeys in the past year, according to research from Which?. As rail fares are expected to rise by an average of...

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B&Q and Wilko issue product recalls for potentially dangerous plugs

B&Q and Wilko have issued product recalls for some of their plugs. Find out which plugs are affected by the recall and what to do if you have one.

Wex Photographic and Calumet merger: what are your rights?

The two photography retailers have completed their merger. We explain your consumer rights with this change and how it affects product warranties.

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