What can you do when the retailer is the middleman.
We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...
Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.
Following enforcement action, three major secondary ticketing websites have pledged to make improvements - but Viagogo is yet to act.
Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.
More than 100 Currys PC World customers have told Which? they’re being forced into paying up to £40 extra for pre-setup laptops they didn’t ask for. Despite ordering online or going...
From this weekend, passengers left out-of-pocket because of a failure by their train company will not be put off from claiming by misleading terms and conditions. The industry-wide National Rail...
Toys R Us UK has gone into administration today. Find out what this means for your returns, gift cards and faulty goods.
Smyths Toys has announced a recall of its Furious Challenger Road Racing Set after reports that the plug/charger is unsafe.
Virgin Media has been attracting media attention because it charges customers to terminate their contract even if they move to an area where it doesn’t offer coverage.