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The best Mother’s Day bouquet

We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Regulator threatens Viagogo with court action

Following enforcement action, three major secondary ticketing websites have pledged to make improvements - but Viagogo is yet to act.

Which? reveals the online retailers getting your refund rights wrong

Big-name retailers including Iceland, Aldi and Morrisons were misinforming or failing to provide clear information to customers about their online returns and refunds rights, our latest investigation has discovered.

Currys PC World add-on ripping off customers

More than 100 Currys PC World customers have told Which? they’re being forced into paying up to £40 extra for pre-setup laptops they didn’t ask for. Despite ordering online or going...

Train companies’ misleading claims hit buffers

From this weekend, passengers left out-of-pocket because of a failure by their train company will not be put off from claiming by misleading terms and conditions. The industry-wide National Rail...

Toys R Us UK goes into administration

Toys R Us UK has gone into administration today. Find out what this means for your returns, gift cards and faulty goods.

Smyths Toys recalls faulty racing toy set

Smyths Toys has announced a recall of its Furious Challenger Road Racing Set after reports that the plug/charger is unsafe.

Virgin Media broadband exit fees under fire

Virgin Media has been attracting media attention because it charges customers to terminate their contract even if they move to an area where it doesn’t offer coverage.

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