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Government announces new Office for Product Safety and Standards

Government announces new Office for Product Safety and Standards

The government has today announced the creation of a new Office for Product Safety and Standards. Today’s announcement comes as part of the government’s response to the Working Group on...

Facebook under pressure for allowing scam adverts

Facebook under pressure for allowing scam adverts

Facebook has been urged to crack down on scam adverts after it took money from con artists promoting scams in its news feeds, just weeks before it is due to...

Your new consumer rights for 2018

Your new consumer rights for 2018

As people continue fulfilling the promise of New Year’s resolutions, this year will see change for you that expands beyond the personal. In 2018, we will welcome three big alterations...

Firms fined £600,000 over nuisance marketing

Firms fined £600,000 over nuisance marketing

Four companies behind 44 million spam emails, 15 million nuisance calls and one million spam texts have been fined a total of £600,000. Hundreds of complaints The ICO said hundreds...

Carphone Warehouse fined following data breach – what are your data rights?

Carphone Warehouse fined following data breach – what are your data rights?

Carphone Warehouse has been fined £400,000 after a security failure allowed unauthorised access to the personal data of millions of customers. Criminals were able to access the personal data of...

Millions of rail passenger journeys delayed in the past year

Millions of rail passenger journeys delayed in the past year

Passengers lost at least 3.6m hours to significantly delayed journeys in the past year, according to research from Which?. As rail fares are expected to rise by an average of...

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Boxing Day shoppers head online: know your rights on returns

Boxing Day shoppers head online: know your rights on returns

Shoppers are avoiding the cold and crowds on Boxing Day and buying online instead. If you've bought an item that isn't what you expected, know your online shopping rights to return it.

Few of us admit to disliking a Christmas gift

Few of us admit to disliking a Christmas gift

Gift recipients are shy to admit they don’t like a Christmas present despite growing confidence about returning goods at other times of year, new Which? research has found. In late...

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas have not been arriving as expected, with lengthy delays, damaged packages and poor communication reported over the past month, new Which? research has found. Earlier in...

Argos fire-risk fan heater recalled

Argos fire-risk fan heater recalled

Retailer and manufacturer Argos has announced a recall of one of its fan heaters after finding it could pose a serious risk to users. The Argos Simple Value 2kW Upright...

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