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Easylife catalogue ‘stealth sign-up’ left vulnerable customer paying for an unwanted subscription

Easylife catalogue ‘stealth sign-up’ left vulnerable customer paying for an unwanted subscription

Do you have an issue you need help with? Which? is here to give impartial advice to get your consumer problems sorted. Dear Which?, At the start of the pandemic,...

Covid cancellations: couples still left out of pocket by wedding venues keeping their cash

Covid cancellations: couples still left out of pocket by wedding venues keeping their cash

Many couples are still struggling to get the refunds they’re legally entitled to for weddings cancelled due to the pandemic. A year after we first raised the alarm that venues...

‘I lost my life savings to a scam. I reported it to my bank, but it hasn’t responded’

‘I lost my life savings to a scam. I reported it to my bank, but it hasn’t responded’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted.  Dear Which? I’ve lost £16,000 of my life savings to...

‘My M&S beauty box wasn’t what was pictured – I feel duped’

‘My M&S beauty box wasn’t what was pictured – I feel duped’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted.  Dear Which?, As a savvy, careful shopper I decided to...

‘Broken and frustrated’ mum’s bed-buying saga

‘Broken and frustrated’ mum’s bed-buying saga

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I’ve been strong throughout a combination of lockdowns and...

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I’m at my wit’s end over what to with...

‘A rogue roofer duped me into forking out for repairs using a fake logo’

‘A rogue roofer duped me into forking out for repairs using a fake logo’

Which? steps in to get rogue trader blacklisted after we were informed it had been falsely using an official logo and refusing to settle court ordered debts.

‘Two hours to collect a ‘no-drill’ pet gate that needs a drill. I’m furious with Argos’

‘Two hours to collect a ‘no-drill’ pet gate that needs a drill. I’m furious with Argos’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I ordered a pet gate from Argos after moving...

£100 for a phone call: how premium-rate services and claim firms dominate customer service search results

£100 for a phone call: how premium-rate services and claim firms dominate customer service search results

Which? reveals how adverts for premium-rate call services and claims management companies appear when people search for their insurer's customer service number.

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

UK shoppers should avoid Floormats.co.uk as customers are being unfairly asked to send substandard goods back to Germany out of their own pocket, warns Which?.  We have received a string...

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