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Which? warns parents to be vigilant when buying toys online this Christmas

Which? warns parents to be vigilant when buying toys online this Christmas

Six in 10 toys from online marketplaces are a safety hazard for children, according to the British Toy and Hobby Association. Find out more about the BTHA report, what our own Which? tests found and how to shop safely online for baby and child products.

Nearly one in ten scammed by adverts on social media or search engines

Nearly one in ten scammed by adverts on social media or search engines

Scam adverts on the biggest online platforms have tricked almost one in ten people into paying out for sham purchases. Which? surveyed 2,000 people who use social media and search...

Currys PC World failing customers with faulty products and failed deliveries

Currys PC World failing customers with faulty products and failed deliveries

Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....

One in five regret Black Friday purchase: how long do you have to make a return this winter?

One in five regret Black Friday purchase: how long do you have to make a return this winter?

Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...

Experian told to stop sharing data without consent: five things you need to know

Experian told to stop sharing data without consent: five things you need to know

The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.

One in five customer complaints unheard during lockdown

One in five customer complaints unheard during lockdown

During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.

£100m lost in expired vouchers during lockdown – how to get yours extended

£100m lost in expired vouchers during lockdown – how to get yours extended

Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

Why you need to be wary of home tooth whitening kits

Why you need to be wary of home tooth whitening kits

Home tooth whitening is big business, but these kits can legally contain only a tiny amount of active ingredient, and some dodgy ones sold online contain far more than is allowed. We investigate and explain what you need to know about tooth whitening

Now the gym is open again, can I quit?

Now the gym is open again, can I quit?

Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.

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