An estimated 2.3 million people in the UK have not received money back for flights they couldn’t take during the pandemic, according to new research from Which? Travel. Passengers were unable to fly, often for reasons beyond their control. And in some cases it would have been illegal for passengers to board their flight.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
A growing number of leading airlines and holiday providers are either refusing to refund customers or issuing credit notes automatically for cancelled flights and package holidays, new Which? Travel research has found.
Thousands of UK residents are at risk of being stranded abroad because of coronavirus. Yet major airlines, including British Airways, Jet2 and Ryanair, aren’t rerouting passengers on available alternative flights as required.
Airlines have cancelled flights to Italy and other parts of Europe since officials announced an increased risk from COVID-19. Ryanair, easyJet and British Airways have reduced their services to Italy...