Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...
Revealed: energy companies whose phone calls cut-off, live chat wasn’t available, or which didn’t respond to emails. Compare gas and electricity prices and check the best and worst energy companies to find the best energy provider.
Some energy firms answer the phone to customers in less than a minute on average, while other gas and electricity providers keep you waiting more than 15 minutes. Is it faster to use live chat? Compare gas and electricity service.
Find out which banks made our Recommended Provider list, from high street stalwarts to phone-based and app-based challenger brands.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE have long dominated the energy market. Is this set to change as challengers Bulb, Octopus Energy, Ovo Energy and Shell Energy grow? Could you switch and save money on energy?
First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.
While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.
The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.
Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.