We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

Are challenger energy brands taking over?

British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE have long dominated the energy market. Is this set to change as challengers Bulb, Octopus Energy, Ovo Energy and Shell Energy grow? Could you switch and save money on energy?

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

The best energy firms for online service

The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

New energy firms to face tougher tests

Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.

Customers’ top problems with their energy company (and how to solve them)

Energy price increases, gas and electricity bill problems and poor customer service are the most common problems energy customers face, according to Which? research. Find out how to solve them, or compare gas and electricity prices.

Three signs you should switch your energy supplier

If you’ve faced repeated energy price rises, confusing bills or poor customer service, it’s time to switch. Which? reveals the top three reasons for switching. Compare gas and electricity prices to see if you could save money.

Revealed: the quickest way to contact your energy company

Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.

Back to top
Back to top