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‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

The worst energy firms for responding to customers

The worst energy firms for responding to customers

Revealed: energy companies whose phone calls cut-off, live chat wasn’t available, or which didn’t respond to emails. Compare gas and electricity prices and check the best and worst energy companies to find the best energy provider.

Energy customers left waiting on hold: best and worst firms revealed

Energy customers left waiting on hold: best and worst firms revealed

Some energy firms answer the phone to customers in less than a minute on average, while other gas and electricity providers keep you waiting more than 15 minutes. Is it faster to use live chat? Compare gas and electricity service.

Britain’s best bank accounts revealed – and those you should avoid

Britain’s best bank accounts revealed – and those you should avoid

Find out which banks made our Recommended Provider list, from high street stalwarts to phone-based and app-based challenger brands.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

Are challenger energy brands taking over?

Are challenger energy brands taking over?

British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE have long dominated the energy market. Is this set to change as challengers Bulb, Octopus Energy, Ovo Energy and Shell Energy grow? Could you switch and save money on energy?

Best and worst brands for customer service in 2019

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

The best energy firms for online service

The best energy firms for online service

The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.

Worst broadband and mobile phone providers named by Ofcom

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

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