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How long does your energy company keep you on hold?

Energy companies’ customer response times tested, including British Gas, Eon, EDF and Npower. Is it faster to use live chat or phone your energy company?

Energy, travel and telecoms industries are worst for customer service

Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.

a male customer services representative on the phone to a customer

The top five things you hate most about customer service

What winds you up most about customer service? What do you love? See if your top gripes tally with others and which big brands have the best service.

Woman on phone and using laptop for customer service

Which? reveals 2017’s best and worst brands for customer service

Best and worst brands for customer service revealed for 2017 by Which? Apple, BA, John Lewis, Ryanair, Sports Direct, Tesco and more rated by their customers.

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