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Revealed: the quickest way to contact your energy company

Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.

The big energy firms which keep you hanging on the telephone

How long do you have to wait to speak to your energy company? Exclusive undercover Which? research reveals the fastest – and slowest – gas and electricity firms on the phone, live chat and email. British Gas, EDF, Npower included.

Octopus Energy and M&S Energy announce partnership

Octopus Energy will be M&S Energy’s new supply partner from September 2018. M&S gas and electricity customers: find out what this means for you.

Iresa banned from accepting new energy customers

Gas and electricity supplier Iresa has been banned from taking on new customers by energy regulator Ofgem.

The top reasons to choose your next energy supplier

Why did you choose your energy company? The top reasons for picking a gas and electricity supplier revealed, plus why you should switch.

How long does your energy company keep you on hold?

Energy companies’ customer response times tested, including British Gas, Eon, EDF and Npower. Is it faster to use live chat or phone your energy company?

Energy, travel and telecoms industries are worst for customer service

Telecoms, energy and travel are the worst-performing sectors on average for customer service – but which is the best? Which? customer service research reveals all.

a male customer services representative on the phone to a customer

The top five things you hate most about customer service

What winds you up most about customer service? What do you love? See if your top gripes tally with others and which big brands have the best service.

Woman on phone and using laptop for customer service

Which? reveals 2017’s best and worst brands for customer service

Best and worst brands for customer service revealed for 2017 by Which? Apple, BA, John Lewis, Ryanair, Sports Direct, Tesco and more rated by their customers.

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