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The best and worst ways to get your complaint heard – rated by you

The best and worst ways to get your complaint heard – rated by you

Fewer than half of people who experienced an issue with an online retailer consider social media, online chatbots and text as efficient communication methods, Which? research has found. We surveyed...

Best and worst online retailers for resolving complaints – rated by you

Best and worst online retailers for resolving complaints – rated by you

Good customer service from online retailers has been more important than ever during the pandemic while high streets have been shut. We surveyed more than 5,000 UK consumers who experienced...

Six reasons to switch energy supplier

Six reasons to switch energy supplier

High prices, cheap energy deals ending and poor customer service from your gas and electricity firm are the top reasons people switch energy company. See the cheapest energy deals.

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

The energy firms keeping customers on hold for more than 120 rounds of ‘Happy Birthday’

We all know how tedious singing two rounds of ‘Happy Birthday’ can feel when we’re washing our hands for the recommended 20 seconds – so imagine having to wait the...

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

The worst energy firms for responding to customers

The worst energy firms for responding to customers

Revealed: energy companies whose phone calls cut-off, live chat wasn’t available, or which didn’t respond to emails. Compare gas and electricity prices and check the best and worst energy companies to find the best energy provider.

Britain’s best bank accounts revealed – and those you should avoid

Britain’s best bank accounts revealed – and those you should avoid

Find out which banks made our Recommended Provider list, from high street stalwarts to phone-based and app-based challenger brands.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

Are challenger energy brands taking over?

Are challenger energy brands taking over?

British Gas, EDF Energy, Eon, Npower, Scottish Power and SSE have long dominated the energy market. Is this set to change as challengers Bulb, Octopus Energy, Ovo Energy and Shell Energy grow? Could you switch and save money on energy?

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

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