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Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

New energy firms to face tougher tests

Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.

Customers’ top problems with their energy company (and how to solve them)

Energy price increases, gas and electricity bill problems and poor customer service are the most common problems energy customers face, according to Which? research. Find out how to solve them, or compare gas and electricity prices.

Three signs you should switch your energy supplier

If you’ve faced repeated energy price rises, confusing bills or poor customer service, it’s time to switch. Which? reveals the top three reasons for switching. Compare gas and electricity prices to see if you could save money.

Revealed: the quickest way to contact your energy company

Find out whether it’s fastest to call your energy company or use its live chat, plus how long you’d expect to wait for a reply to an email. Which? investigated 38 gas and electricity companies to find the fastest customer responses.

The big energy firms which keep you hanging on the telephone

How long do you have to wait to speak to your energy company? Exclusive undercover Which? research reveals the fastest – and slowest – gas and electricity firms on the phone, live chat and email. British Gas, EDF, Npower included.

Octopus Energy and M&S Energy announce partnership

Octopus Energy will be M&S Energy’s new supply partner from September 2018. M&S gas and electricity customers: find out what this means for you.

Iresa banned from accepting new energy customers

Gas and electricity supplier Iresa has been banned from taking on new customers by energy regulator Ofgem.

The top reasons to choose your next energy supplier

Why did you choose your energy company? The top reasons for picking a gas and electricity supplier revealed, plus why you should switch.

How long does your energy company keep you on hold?

Energy companies’ customer response times tested, including British Gas, Eon, EDF and Npower. Is it faster to use live chat or phone your energy company?

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