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More than half of online shoppers deliveries didn’t go to plan last Christmas

Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

Royal Mail van

Royal Mail paid out more than £7m in compensation last year

Royal Mail received 1,025,799 complaints in 2017/18, and paid out £7,725,510 in compensation, according to figures from its Annual Consumer Complaints report. Complaints to the postal service included those around...

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

Delivery man with package

New crackdown on misleading delivery claims

Companies should no longer advertise ‘free’ or ‘UK wide’ delivery if this is not the case in all locations across the UK, according to new rules from the Advertising Standards...

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas have not been arriving as expected, with lengthy delays, damaged packages and poor communication reported over the past month, new Which? research has found. Earlier in...

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