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The hidden costs of the food delivery revolution: the surprising premium added to your next takeaway

The hidden costs of the food delivery revolution: the surprising premium added to your next takeaway

The food delivery apps Deliveroo, Just Eat and Uber Eats have changed the takeaway market and give us access to hundreds of restaurants with a few taps on your phone but what is the cost of them?

Brexit: the new online shopping and delivery charges you need to know

Brexit: the new online shopping and delivery charges you need to know

Delivery delays, surprise charges on cross-border import costs, and a hike in card surcharges later this year – some of us have  been surprised by extra charges when shopping online...

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Last year, as many as two in three people (69%) who ordered one or more deliveries had a delivery problem over the festive period, Which? has revealed. The survey of...

More than half of online shoppers deliveries didn’t go to plan last Christmas

More than half of online shoppers deliveries didn’t go to plan last Christmas

Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?

Update: House of Fraser delivery problems – your consumer rights

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

New crackdown on misleading delivery claims

New crackdown on misleading delivery claims

Companies should no longer advertise ‘free’ or ‘UK wide’ delivery if this is not the case in all locations across the UK, according to new rules from the Advertising Standards...

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas not arriving as expected

Deliveries ahead of Christmas have not been arriving as expected, with lengthy delays, damaged packages and poor communication reported over the past month, new Which? research has found. Earlier in...

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