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Royal Mail paid out more than £7m in compensation last year

Royal Mail received 1,025,799 complaints in 2017/18, and paid out £7,725,510 in compensation, according to figures from its Annual Consumer Complaints report. Complaints to the postal service included those around...

Amazon Prime ‘next-day delivery’ claim misleading, says ASA

The Advertising Standards Authority rules that Amazon shoppers were 'misled' by its promise of one-day delivery during last year's Christmas sales period

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