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Coronavirus Read our latest advice
What does coronavirus mean for your shopping, deliveries and consumer rights?

What does coronavirus mean for your shopping, deliveries and consumer rights?

Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?

Coronavirus: what are my rights if a contactless delivery goes wrong?

Coronavirus: what are my rights if a contactless delivery goes wrong?

The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...

Royal Mail paid out more than £7m in compensation last year

Royal Mail paid out more than £7m in compensation last year

Royal Mail received 1,025,799 complaints in 2017/18, and paid out £7,725,510 in compensation, according to figures from its Annual Consumer Complaints report. Complaints to the postal service included those around...

Amazon Prime ‘next-day delivery’ claim misleading, says ASA

Amazon Prime ‘next-day delivery’ claim misleading, says ASA

The Advertising Standards Authority rules that Amazon shoppers were 'misled' by its promise of one-day delivery during last year's Christmas sales period

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