The three biggest mobile operators are failing to offer their customers a satisfactory level of service, despite often costing more than smaller rivals, according to Which?s annual mobile customer satisfaction survey.
A BT customer loses nearly £300 and an EE customer just avoids losing £700 after call centre employees at both companies refer them to scam operators.
Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.
Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...
New research from Citizens Advice has revealed that an estimated 4 million people in the UK have been charged for phones they already own, costing consumers a total of £490 million extra on their mobile phone contracts.
Parts of the UK may still be waiting for reliable 4G, but the technology could be outdated by the time it arrives – 5G is getting closer, with Sony looking...
You can save money by venturing away from provider websites but still get the same deal - or an even better one. We reveal the best deals we've seen for the S9 and S9+.
New research exploring which mobile phone network is fastest in Great Britain has revealed that EE comes up trumps – offering the highest speeds in eight out of 11 regions...
Apple's £999 iPhone X looks unaffordable, but we've found some clever deals and ideas to bring down the monthly cost of Apple's all-screen smartphone.
500MB, unlimited texts and minutes for just £1 per day sound like amazing value on the face of it, but is it better than similar PAYG deal on O2, EE, Three and Giffgaff?