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How to fix the most common TV and broadband problems

How to fix the most common TV and broadband problems

We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.

EE announces mobile roaming charges will return from January 2022

EE announces mobile roaming charges will return from January 2022

EE has become the first mobile network to introduce roaming charges in Europe from January next year, with customers being charged a flat fee to roam in 47 European countries and territories. 

UK’s biggest mobile networks agree deal to tackle poor rural 4G coverage

UK’s biggest mobile networks agree deal to tackle poor rural 4G coverage

The government has today announced that a deal has been struck between the four biggest UK mobile networks; EE, O2, Three and Vodafone, to invest up to £1bn into tackling so-called 'not-spots' which are rural areas which have little to no signal at all.

EE customers have best mobile network experience, new report claims

EE customers have best mobile network experience, new report claims

Mobile analytics company Opensignal's latest UK Mobile Network Experience report has seen EE pass 90% 4G availability in the UK for the first time as they continue to outperform its rivals in giving its customers the best network experience.

Are you overpaying with expensive TV and broadband providers?

Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

Price hikes and drop outs – the worst TV and broadband providers for complaints

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

EE announces 5G switch-on date

EE announces 5G switch-on date

The UK's biggest mobile network, EE, has announced that the UK's first 5G service will be launching on the 30th of May in six cities: London, Cardiff, Edinburgh, Belfast, Birmingham and Manchester.

BT, EE referred customers to computer scammers

BT, EE referred customers to computer scammers

A BT customer loses nearly £300 and an EE customer just avoids losing £700 after call centre employees at both companies refer them to scam operators.

Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

Could you upgrade to fibre broadband and save money?

Could you upgrade to fibre broadband and save money?

Standard broadband customers may be paying more than fibre customers, despite dealing with slower speeds and more connection drop-outs. Pricing analysis of some of the UK’s biggest providers shows that...

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