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Failed energy firms leave customers facing higher bills and missing refunds

Failed energy firms leave customers facing higher bills and missing refunds

More than 800,000 energy customers have been moved to new suppliers after theirs stopped trading. But some customers face price rises, are struggling to get their money back and are frustrated about their gas and electricity bills.

New energy firms to face tougher tests

New energy firms to face tougher tests

Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.

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