Holidaymakers are more likely to experience issues on an escorted tour than on any other type of trip, with some reporting terrible tour guides, unsatisfactory accommodation, or inedible food.
Which? experts rate escorted tour holiday companies like Riviera Travel, Saga and Great Rail Journeys, that provide tour-guide led holidays to India, China, USA and Canada and group activity holidays closer to home.
Substandard accommodation, incompetent reps and terrible customer service topped the list of problems encountered by which members on their most recent holiday. Find out which travel agents and tour operators proved to be the most problematic and why.