Booking.com is still giving a false impression of hotel availability to rush consumers into making a booking, Which? Travel has found. Our snapshot research repeatedly found that ‘only 1 room left on our site’ prompts didn’t ring true when clicking through to the booking page.
Seven percent of holidaymakers who used a hotel booking site experienced problems, according to research from Which? Travel. We surveyed 4,600 Which? members about their experiences of using hotel booking sites. Here we reveal the five most common issues they faced.
Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.
Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.
In snapshot research, Which? Travel pitted the five most commonly used comparison sites against each other to see which consistently found the best price.
Travel agents are still promoting tourist attractions that are cruel to animals, according to research by Which? Travel. Many of the big names, including Tui, Trailfinders and Expedia, claim to...
The Competition and Markets Authority (CMA) has launched an investigation into dodgy deals on hotel booking sites. It announced today that some sites are providing information which could ‘mislead people,...