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Shoppers feel pressured to buy warranties

One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.

Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

The hidden cost of your Nutribullet: why it may end up costing more than you expect

We look into the issue of replacement blades for Nutribullet blenders, a hidden cost that can make them much more expensive than rival blenders over time. Find out why you need to replace the blades, how much it costs and whether this applies to other blender brands.

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Used and abused? One in three have problems with second-hand cars

One in three people who’ve owned a second-hand car have had problems with their vehicles – 6% of those had problems so bad their car wouldn’t even start Of those...

Parents warned over defective cot beds

We recently tested 12 cot beds and had to send back three due to damage and quality control issues. Find out what we uncovered in our tests and what parents should do if a cot bed you buy is faulty.

Battery issues lead to Apple MacBook Pro replacement programme

Apple has announced that batteries in some of its MacBook Pro laptop models could be faulty and has issued a statement urging owners to check if theirs is affected. While...

Mothercare recalls ‘My First Keys’ amid battery swallowing fears

Mothercare is recalling its My First Keys toy amid fears the button battery could fall out - a swallow hazard for children.

How to resolve five common Easter weekend consumer complaints

Claim compensation for any problems you had this Easter weekend - including flights, trains, bad service or disappointing hotels.

Six top tips to fix a Mother’s Day misery

Your mum deserves the best. But if her flowers are a blooming disaster, her gift goes wrong or the bubbly at a Champagne afternoon tea runs dry, all is not...

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