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‘Laptops Direct left me with a faulty laptop for over a year, how do I get a replacement?”‘

‘Laptops Direct left me with a faulty laptop for over a year, how do I get a replacement?”‘

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I bought a £500 laptop from Laptops Direct in...

CleverSpa customer can relax after Which? gets fault fixed

CleverSpa customer can relax after Which? gets fault fixed

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I purchased a CleverSpa hot tub for my family...

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

‘My “hard-wearing” leather sofa is a dog’s breakfast – and now the shop is bust’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I’m at my wit’s end over what to with...

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

Don’t buy: Floor Mats UK breaking consumer law, warns Which?

UK shoppers should avoid Floormats.co.uk as customers are being unfairly asked to send substandard goods back to Germany out of their own pocket, warns Which?.  We have received a string...

Currys PC World failing customers with faulty products and failed deliveries

Currys PC World failing customers with faulty products and failed deliveries

Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....

Shoppers feel pressured to buy warranties

Shoppers feel pressured to buy warranties

One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

The hidden cost of your Nutribullet: why it may end up costing more than you expect

The hidden cost of your Nutribullet: why it may end up costing more than you expect

We look into the issue of replacement blades for Nutribullet blenders, a hidden cost that can make them much more expensive than rival blenders over time. Find out why you need to replace the blades, how much it costs and whether this applies to other blender brands.

More online retailers step up to clarify return rights following Which? investigation

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Used and abused? One in three have problems with second-hand cars

Used and abused? One in three have problems with second-hand cars

One in three people who’ve owned a second-hand car have had problems with their vehicles – 6% of those had problems so bad their car wouldn’t even start Of those...

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