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Fraud victims refused a refund are urged to ask financial ombudsman for review

Fraud victims refused a refund are urged to ask financial ombudsman for review

Which? Money is urging fraud victims who have been refused reimbursement to ask the financial ombudsman service (FOS) to review their cases, following new guidance on handling fraud complaints issued to banks.

Insurer turned down your claim? Here’s why you should complain to the ombudsman

Insurer turned down your claim? Here’s why you should complain to the ombudsman

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman Service. Which? explains how to complain about your insurer.

FOS warns banks to treat scam victims more fairly

FOS warns banks to treat scam victims more fairly

Scammers are increasingly abusing technology to their advantage. As scams become increasingly sophisticated and convincing, the FOS has warned banks not to assume customers were ‘grossly negligent’ if they lost money to fraud.

Payday loans complaints soar by almost two-thirds in one year

Payday loans complaints soar by almost two-thirds in one year

We can help you make a complaint to the Financial Services Ombudsman about your payday loan lender for free.

Vanquis customers to share almost £170 million following mis-selling ruling

Vanquis customers to share almost £170 million following mis-selling ruling

The Financial Conduct Authority (FCA) has today imposed a fine of £1,976,000 on Vanquis for failing to disclose the full price of an add-on product, called Repayment Option Plan (ROP).

Revealed: your chances of making a successful financial complaint

Revealed: your chances of making a successful financial complaint

Saga, Nationwide and Tesco are the best financial brands for dealing with complaints, according to Which? research. We delve behind the data to determine your chances of making a successful...

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Credit card confusion: shoppers losing out on refund rights

Credit card confusion: shoppers losing out on refund rights

Ripped-off shoppers seeking a refund from their credit card company are being let down by an antiquated piece of consumer protection law, a Which? Money investigation has found. Section 75...

Britain’s debt problems revealed: credit complaints soar by 90%

Britain’s debt problems revealed: credit complaints soar by 90%

Complaints about debts and payday loans have rocketed over the past year, as Brits increasingly rely on credit to finance their spending, the Financial Ombudsman Service has warned. Complaints against payday...

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