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HSBC, First Direct and M&S Bank to hike overdraft rates to nearly 40%

HSBC, First Direct and M&S Bank to hike overdraft rates to nearly 40%

HSBC, First Direct and M&S Bank will hike interest to 39.9% EAR for arranged and unarranged overdrafts from March 2020. Which? explains what it means for you.

First Direct scraps £10 current account fee: can you benefit?

First Direct scraps £10 current account fee: can you benefit?

As First Direct plans to scrap its £1,000 minimum monthly payment rule and £10 fee we take a look at the best current accounts to suit your monthly income.

Best and worst brands for customer service in 2019

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

First Direct customers can send cash via Facebook and WhatsApp – but is it safe?

First Direct customers can send cash via Facebook and WhatsApp – but is it safe?

Internet-only bank First Direct has reportedly become the first in the UK to allow customers to send cash through Facebook and WhatsApp. The new service is designed to pay friends...

Bank switching incentives making a comeback

Bank switching incentives making a comeback

The beginning of 2019 has seen a raft of high street banks ramp up the rewards on offer to tempt customers to switch their current account. Which? takes a closer look.

Revealed: the bank accounts customers love… and those they don’t

Revealed: the bank accounts customers love… and those they don’t

Monzo has soared to the top of Which?’s bank account satisfaction survey. Find out why a bank that only exists on your phone has topped our table - and which banks sit at the bottom of our results.

Best current account switching incentive: earn £200 by changing bank

Best current account switching incentive: earn £200 by changing bank

HSBC is offering new customers £200 for switching, but is it really worth it? Which? takes a look at how it stacks up against other deals.

Which? Awards 2018: winners revealed

Which? Awards 2018: winners revealed

Apple, Richer Sounds and Nationwide Building Society were among the brands honoured today at the annual Which? Awards. Hosted by BBC news presenter Naga Munchetty and Which? Group chief executive,...

First Direct axes £100 switching bonus: how do its rewards compare?

First Direct axes £100 switching bonus: how do its rewards compare?

Which? takes a look at how First Direct's new gift incentive compares to other offers on the market and how you can find the best bank accounts.

Which? reveals 2017’s best and worst brands for customer service

Which? reveals 2017’s best and worst brands for customer service

Best and worst brands for customer service revealed for 2017 by Which? Apple, BA, John Lewis, Ryanair, Sports Direct, Tesco and more rated by their customers.

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