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No UK airlines have been fined for breaking consumer law in 17 years

No UK airlines have been fined for breaking consumer law in 17 years

The Civil Aviation Authority has applied for only one enforcement order since 2003, and it is still stuck in the courts 

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Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

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UK quarantine: what do the new guidelines mean for my summer holiday abroad?

UK quarantine: what do the new guidelines mean for my summer holiday abroad?

The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.

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British Airways and Ryanair pilot strikes – what you need to know if your flight is affected

British Airways and Ryanair pilot strikes – what you need to know if your flight is affected

British Airways and Ryanair UK pilot strikes are set to disrupt travelling passengers this September, with fresh strike action planned. Don't get caught out - Which? explains what you need to know about getting compensation for disrupted travel.

British Airways cancellation confusion – what it means for passengers

British Airways cancellation confusion – what it means for passengers

British Airways customers have been left feeling confused after the airline told them their flights were cancelled, with hundreds being contacted by mistake. British Airways (BA) pilots are planning to...

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Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Blue Air has cancelled flights out of Liverpool reportedly because of Brexit uncertainty. Affected passengers have the right to be rerouted or refunded under the Denied Boarding Regulations.

Gatwick airport flight chaos: find out your rights

Gatwick airport flight chaos: find out your rights

Thousands of passengers are affected by the drone disruption at Gatwick Airport but they won't be able to claim compensation.

Budget airline ceases operations, leaving passengers stranded and out of pocket

Budget airline ceases operations, leaving passengers stranded and out of pocket

Transatlantic carrier Primera Air has cancelled all flights after filing for bankruptcy overnight, leaving British travellers stranded across North America and Europe.

One cancelled flight, six different compensation experiences

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

More than 9,000 flights set to depart from UK airports this bank holiday weekend

More than 9,000 flights set to depart from UK airports this bank holiday weekend

This bank holiday weekend, 9350 commercial flights are scheduled to take-off across the UK as holidaymakers look to make the most of the long weekend and half-term holidays.

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