Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel
Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.
The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.
This bank holiday weekend, 9350 commercial flights are scheduled to take-off across the UK as holidaymakers look to make the most of the long weekend and half-term holidays.
Some fliers have had to take airlines to court to receive flight delay compensation, even after using new, government-promoted dispute resolution schemes. One severely delayed passenger told Which? Travel that...
With train strikes, planned engineering works and snow on the way find out what you could be entitled to claim compensation for.
Emirates has been told by the Supreme Court to pay passengers compensation if they miss connections at airports outside the European Union.
Flights and trains across the UK have been cancelled or disrupted and the Met Office has issued a red weather warning as ‘Beast from the East’ grips Britain. Commuters are...
London City Airport is closed because a Second World War bomb was found nearby in the Thames river. All flights in and out of the airport have been cancelled today,...
Ryanair is warning about possible pilot strikes over Easter as it makes deals with unions across Europe. If your flight is delayed or cancelled due to a strike, you could be entitled to compensation.